Review guidelines

When reviews are available, anyone who has used a law firm can review it on Counselado. This page explains how reviews are handled, so you can read them with confidence and write one fairly.

Reviews come only from people who send them to us

Counselado publishes reviews written by people through its own review form. It does not copy, summarize or republish ratings or reviews from Google or any other site. A person reads every review before it is published, usually within 2 business days, and nothing is published automatically.

What a review is and is not

A review is one person's experience with a firm. It is not legal advice, and it does not tell you what will happen in your matter. Reading or writing a review does not create an attorney-client relationship with the firm or with Counselado. Please do not put confidential details of your matter in a review.

What we publish

We publish honest, first-hand reviews, good or bad. A review is not removed because it is critical or because of its star rating. A rating on its own is welcome; the written part is optional.

What we remove or do not publish

• Reviews written by the firm, its staff, its relatives or its competitors.
• Reviews that were paid for, rewarded or traded for something of value, including a discount or a favor.
• Duplicates, repeated submissions and reviews posted as part of a campaign.
• Threats, hate, harassment and personal details about other people.
• Confidential case details, court filings or anything that identifies a client matter.
• Content that is not about the firm's services, or that is clearly false.

We may make light edits, such as correcting a typo or removing a stray phone number. We never change what the reviewer said. When a review looks doubtful, we may email the reviewer to ask what they used the firm for and when; if there is no reply, it is not published.

Replies by firms

A firm that has claimed its listing may post one public reply to a review. A reply follows the same rules as a review.

Paid plans never affect reviews

A Pro or Sponsored plan does not change which reviews are published, how they are ordered or whether they are removed. A firm cannot pay to remove or change a review, to hide one or to add one. Reviews, like badges and credentials, are not for sale.

How to report a review

If you think a review breaks these guidelines, tell us through the contact form with the link to the listing and the reason. A firm that disagrees with a review can reply to it, and we remove a review that breaks these guidelines whoever reports it.

More information

The terms of use, the disclaimer and the attorney advertising page go with this page. It is also available in Spanish.